Shipping Policy
Thank you for shopping at Mansa Mussa! We are dedicated to delivering your order safely and efficiently across Pakistan. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Rates & Delivery Estimates
We process and ship orders across Pakistan. Our standard delivery time frame is 3 to 7 working days from the date of order confirmation.

Orders over Rs. 10,000: Free Shipping

New Customers: Free Shipping on your first 2 orders!

Standard Shipping: For orders under Rs. 10,000, the shipping fee is calculated and displayed at checkout.

📌 Please Note: Delivery times are estimates. Shipments may occasionally face delays due to courier issues, severe weather conditions, or public holidays.

2. Order Confirmation & Tracking
An order is officially confirmed only after we send you a formal Order Confirmation (via Email or SMS).

Once your package is handed over to our courier partner, you will receive a tracking number and a link to monitor your shipment's journey.

We reserve the right to cancel any order prior to shipping due to stock unavailability, pricing errors, or potential fraud risks.

3. Cash on Delivery (COD) & Payment
We accept Cash on Delivery (COD) along with the secure online payment methods listed during checkout. For COD orders, please ensure the exact amount is ready upon delivery to avoid courier delays.

4. Legal 7-Day Free Return Policy
We want you to shop with complete peace of mind. If you are not entirely satisfied with your purchase, you can take advantage of our hassle-free return policy:

7-Day Window: You have 7 days from the date of delivery to request a return or exchange.

Free Returns: Returns are completely free of charge, provided they align with our return criteria.

Condition of Items: To qualify for a return or exchange, items must be unused, unwashed, unaltered, and in their original packaging with all tags intact.

Exclusions: Please note that sale items, innerwear, and customized products are strictly non-returnable.

Refund Processing: Once we receive and inspect your returned item, your refund will be processed back to your original payment method or bank account within 7 to 10 working days.

5. Damaged or Incorrect Items
If your package arrives damaged or you receive the wrong product, please notify us immediately so we can fix it for you right away. Take a photo of the package and reach out to our team within 24 hours of delivery.

6. Need Help?
Our customer support team is always here to assist you with your shipments, tracking, or returns:

Email: support@mansamussa.store

Phone/WhatsApp: +92 326 2500066